Huh?

We have a customer that we all dread speaking with especially on the phone. She called last week several times, & here is how my first conversation with her went:
Her: "I have car insurance. I need to get house insurance."
Me: "Do you have your auto insurance with us?"
Her: "Huh?"
Me: "Do we insure your cars?"
Her: "Huh? Yes."
Me: "Could I have your name please?"
Her: "Sarah."
Me: "And your last name?"
Her: (She gave it, but I won't reveal it here)
Me: "I need to ask you a few questions about your home. What year was it built?"
Her: "Huh?"
Me: "The year of construction or, if you don't know, your best estimate."
Her: "Huh? Would it be on the title?"
Me: "Oh, is it a mobile home?"
Her: "Yes."
Me: "Well it you have the title handy, I need the year, make, & model."
Her: "The year is 1997 . . . what do you mean by make & model?"
Me: "Well, after the words 'make' and 'model' there will be a name.
Her: "Huh? I don't see any words on the title." (To this, I wanted to say "Huh?")
Me: "We need to do external photographs before we can give you a quote. What area of Morgantown do you live in?"
Her: "Huh?"
Me: "Like Sabraton, Westover, Star City . . . "
Her: "Huh? Just Morgantown."
Me; "Oh, do you live downtown?"
Her: "No."
Me: "Are you in a mobile home park or on an individual lot?"
Her: "Huh? There are three trailers."
Me: "In a park or on individual lots?"
Her: "Huh?"
Me: "Let's try again. What do you live near?"
Her: "Target."
Me: "Ok. Are you on the road to Mylan Park?"
Her: "What's that?"
Me: "It's a park a mile or two from Target."
Her: "Maybe. I live near Target."
Me: (Thinking maybe she's just moved in) " Just how long have you lived there?"
Her: "Seven years."
Me: (Deftly passing the buck) "Let me put Jeff on since he'll be taking your photos. You can give him directions."
Her: "Huh?"