Huh?

We have a customer that we all dread speaking with especially on the phone. She called last week several times, & here is how my first conversation with her went:
Her: "I have car insurance. I need to get house insurance."
Me: "Do you have your auto insurance with us?"
Her: "Huh?"
Me: "Do we insure your cars?"
Her: "Huh? Yes."
Me: "Could I have your name please?"
Her: "Sarah."
Me: "And your last name?"
Her: (She gave it, but I won't reveal it here)
Me: "I need to ask you a few questions about your home. What year was it built?"
Her: "Huh?"
Me: "The year of construction or, if you don't know, your best estimate."
Her: "Huh? Would it be on the title?"
Me: "Oh, is it a mobile home?"
Her: "Yes."
Me: "Well it you have the title handy, I need the year, make, & model."
Her: "The year is 1997 . . . what do you mean by make & model?"
Me: "Well, after the words 'make' and 'model' there will be a name.
Her: "Huh? I don't see any words on the title." (To this, I wanted to say "Huh?")
Me: "We need to do external photographs before we can give you a quote. What area of Morgantown do you live in?"
Her: "Huh?"
Me: "Like Sabraton, Westover, Star City . . . "
Her: "Huh? Just Morgantown."
Me; "Oh, do you live downtown?"
Her: "No."
Me: "Are you in a mobile home park or on an individual lot?"
Her: "Huh? There are three trailers."
Me: "In a park or on individual lots?"
Her: "Huh?"
Me: "Let's try again. What do you live near?"
Her: "Target."
Me: "Ok. Are you on the road to Mylan Park?"
Her: "What's that?"
Me: "It's a park a mile or two from Target."
Her: "Maybe. I live near Target."
Me: (Thinking maybe she's just moved in) " Just how long have you lived there?"
Her: "Seven years."
Me: (Deftly passing the buck) "Let me put Jeff on since he'll be taking your photos. You can give him directions."
Her: "Huh?"

Splayed

It had to happen. It's been years since I have fallen, & I was kind of overdue. Today's wintry mix included freezing rain which hit at roughly the same time that I needed to go to the bank & post office for work. Our mailman saw me putting on my jacket & cautioned me to be careful, but, headstrong person that I am, I figured I could take care of these errands without much problem. And the bank was easy . . . drive through & pick up the money bag. At the post office I could barely stand up when I stepped outside the car though. Gingerly I walked along the slick sidewalk to the entrance. No problem if I just pay attention & am careful. The office parking lot was like a skating rink as I kept my hands on the car as I walked around it. Easing my self toward the steps & the back door I was rather amazed at how difficult it was to walk. Slowly, cautiously, I descended the icy steps. Relieved & thinking that walking on the stuff was ten times harder than driving on it was, I took a step on the metal grate right outside our back door. Splat! I fell flinging my only partially zipped purse, the mail, the money bag, & my open umbrella. I don't know whether I hit my rear or my knee first, but the only word I could think of to really describe it was "splayed." Fortunately for me there was no one there to witness this, but there was also no one there to help me either. My feeble attempts to stand up were met with more slipping & sliding. Finally I dragged myself to the door, opened it, & threw my things in one at a time. Then I slid my feet instead of picking them up & got inside sore, humiliated, & wondering if this fall would be covered under worker's comp.

Home (Dis)repair

My house is in chaos . . . first I stripped wallpaper in the kitchen & powder room . . . a long, boring, tedious task! Then before I could get the mess cleaned up, my contractor was ready to paint & install my crown molding so he moved everything from the living room to the basement or kitchen. . . more mess! In addition, I was not crazy about the crown molding (too big & fancy) so I asked him to remove it & redo it. After my few attempts to get these areas cleaned up, the contractor came back to install the bathroom, but we encountered some problems there as well. I didn't like the paint I selected with the color of the new hardwood floor. I wasn't sold on the way the contractor wanted to do the walls, and some supplies needed to do the job were on backorder at 84 Lumber. The bathroom was totally torn out when we discovered it could not be installed for a week . . . a little inconvenient as well as creating yet another pile of stuff in the hallway. It's all beginning to be rather overwhelming, & I'm looking forward to having some order restored any time now. By the way the contractor & his two employees have now seen me if every possible attire but we reached a new low last week when I overslept & greeted them in a robe with a towel wrapped around my wet hair.

Free

It was either Adam or Kelly (it really doesn't matter since they discussed this & agreed) who told me recently that I liked nothing more than "free." Yes, free stuff does really excite me! So, imagine my glee when I got my second unexpected free meal after tennis. We had returned to Fairmont to meet my friend, Nancy, & her 23 year old daughter, Kim. While we were there, Kim recognized someone in the restaurant & waved. When the waitress came over with our check, she told us that this man had paid for all of our meals. Nothing like dining with a pretty young girl!