Disconnected

Earlier this week I read my son Trent's blog about the problems he was having getting a satellite dish installed. All those phone calls & so much frustration made me really feel his pain!

Well, I may not be able to top Trent's story, but I certainly can add my own tale of woe. Several weeks ago I placed a call to Time Warner to see what it would cost to have phone service. I pay an average of $60 a month to Verizon so I was thrilled when I was told that Time Warner phone service was only $25 a month with unlimited long distance. Sensing immediately that I would be saving $35 per month, I then inquired about adding DVR & high def to my current "bundle." All together my monthly bill would be $129 for all these services. Since I currently pay $103 for cable in addition to my $60 phone bill, I jumped on this with both feet. I was told, however, that I would have to wait 3 weeks for a service call to install. I scheduled an appointment for April 11. The gave me a "window" of 10-12 for installation.

The day before my scheduled installation I called Time Warner to confirm the appointment & to be sure they had my office & cell phone numbers. I explained that I worked 10-15 minutes from my home & asked if the technician would call when he was starting for my house. The CSR I spoke with told me we were all set. On the day of the appointment no one had called me by 11:20 so I decided to go home to wait for the technician. When I got home I found a phone message from the man who was to do the installation stating that he was on my front porch, & no one was home. I then called the company & was told that they do not call ahead & that I must be home for the entire 2 hour window to let the technician in. I explained that I had called the day before to give my phone numbers & was not told that calling would not be an option. Although the CSR apologized he explained that he was in Denver & could do nothing but reschedule. I got an appointment for 2 days later (Friday) with a window of 8-10.

Thursday morning my brother asked me if I could take my dad to the doctor for a 9 am appointment. I told him I would call Time Warner & see if I could change my installation time. Upon calling the company I was told that they need 72 hours notice to change to another time on the same day. The best they could do was to cancel & reschedule for the following week. Of course my dad's appointment took precedence over my cable/phone installation, so I cancelled & rescheduled for Monday.

Later on Thursday I was driving home from work & stuck in a large line of traffic. I decided to call my house & retrieve my messages. I got a message that my phone had been disconnected! I then called my brother to confirm my dad's appointment time & to tell him that if he needed to reach me he would have to call my cell phone. He did call my cell later to tell me that Dad had been confused & his appointment was actually for 12:30--I could actually have kept my cable appointment! So, I am disconnected for the weekend. Hopefully, my service can & will resume on Monday.