Saturday, May 27, 2006
America Voted
I am admittedly a fan of American Idol. This week when America voted & Taylor Hicks was crowned the new idol, I believe America got it wrong. To me he seems a one trick pony. Katharine, on the other hand, seemed tailor-made for the title reminiscent of Kelly Clarkson & Carrie Underwood with both a great deal of talent, beauty, & poise. I also would have been fine with Chris winning; however, he was given the boot a couple of weeks earlier. He too is both talented & charismatic. I wouldn't be at all surprised if Katharine/Chris surpass Taylor & become the true stars emerging from the season. I think both these singers have more staying power than Taylor.
Wednesday, May 17, 2006
Of Cats & Kids
With the arrival of Adam & Kelly's cat in April, I installed some barriers to keep him (Sammy) from my relatively new family room furniture as well as the relatively new mattress & down comforter in my bedroom . . . baby gates have prohibited his entry into these areas. This past weekend I had the pleasure of keeping my 2 1/2 year old grandson, Owen, an irrepressible cat lover. Unfortunately Sammy has hissed at Owen in the past so I planned to keep them separated just to play it safe. I explained to Owen that Sam wasn't used to new people, & that he can must not try to pet him unless I was there with him. The cats eat upstairs and go down to the basement to their litter boxes. So I kept Owen gated in the family room when Sam was upstairs & put Sam in the basement when Owen was out of the gated area. When it was bedtime for Owen I promised him I would leave his door open, so I had to put all cats in the basement . . . any of them would love to hop up on the bed & wake him. Before I would go sleep in his room, I would let the cats up & shut the door close Owen & me in. I became quite proficient in the logistics of all of this. Owen, however, was still intensely curious about Sammy so I let him gradually cultivate Sammy's trust by giving him a treat or gently petting him. . . ultimately, they were getting along just fine. Who knew that both Owen & Sammy would understand the need to be gentle?
Welcome to the World, Drew Jacob Zundell!
My son, Adam, (Drew's dad) expressed surprise that I had not yet blogged about him. How do I express my joy of the birth of this precious little boy without sounding cliche? There are not enough superlatives to adequately describe holding this sweet baby in my arms or watching the totally loving expressions on his parents' faces as they held him. Yes, it was love at first sight! Baby Drew is amazing and just watching him sleep is mesmorizing. He is a miracle, an answered prayer, a reaffirmation of faith. Welcome to the world, Drew Jacob Zundell!
Saturday, May 06, 2006
Consumer Wars
Round One . . .
A couple of weeks ago I purchased two different baby gates at Toys-R-Us and kept the receipt since I wasn't sure if either would work. One was $20 and the other $67. Adam helped me with the gate, and we both decided the $20 one was not only fine, but a lot less difficult to install. So I took the $67 gate back to the store only to be told that my receipt was incomplete . . . for some reason only the date, a survey, & the total sale were printed on it. I told the clerk that it was all I had been given. She informed me that the rest of the receipt should have been attached . . . I agreed with this, but I attempted to convince her that it was all I had been given. She then said I could only have store credit instead of a refund since I did not have the receipt. I asked nicely to see the manager who did believe me and agreed to refund my money.
Round two . . .
Last Saturday I went to Grease Monkey for an oil change. I was asked if I wanted some deluxe service package, & I responded that I just wanted an oil change. I took a seat inside as instructed & in about two minutes I was informed that I needed new windshield wipers. I agreed to have them put on. A couple of minutes later I was asked if I wanted my transmission fluid cleaned or replaced or something like that. I repeated that I just wanted an oil change and now new wiper blades. It wasn't long before a mechanic came out to see if I wanted my tires rotated. I said no. Shortly someone brings me two filters from my car, shows me they are dirty, & tells me I really need to replace at least one of them. I agree to that & inform him that I cannot afford anything further. So my simple oil change cost me around $100. It might have been cheaper to just agree to the deluxe package in the first place!
Round three . . .
At the end of the summer two years ago I bought a power washer at Walmart for $88 so that I could wash & seal my deck. I have used this washer about three times, & yesterday the machine smoked and burned. I loaded it in the box and trotted out to Walmart customer service. Of course I did not have the receipt since the machine was nearly two years old; however, I do believe it should have lasted for more that three uses. Anyway, I was told this is an item Walmart no longer carries, & that they best they could do was to give me the toll free number for Black & Decker. People began lining up at customer service, & I wasn't budging. I told the clerk I did not want to wait weeks or months to get a replacement from Black & Decker since I was currently in the process of cleaning & sealing my deck. I calmly asked to see the manager. A guy behind me was giving me encouragement by telling me that his family had the same problem with the exact same washer. They had contacted Black & Decker & waited for months for it to be replaced. After some time the manager arrives & reiterates the store policy. I explain to him that I needed a replacement power washer, a refund, or store credit. He then agreed to let me replace it with $88 credit & explains that if I chose a replacement that exceeds $88 I will have to pay the difference. I tell him that I understand & thank him. I finally find a power washer for under $150 . . . it is $84 . . .& take it back to customer service. The clerk there then tells me that it has to exceed $88 to be exchanged. I tell her that I do not want to pay an addition $60+ to exchange it & that it's fine with me to do an even exchange . . . I will forfeit the $4. She is convinced that she cannot do this, but while she is giving me a hard time about it, the manager approaches. He tells her it is fine for me to exchange the $84 washer for the $88 washer & instructs her to refund the difference to me. So I come home a little happier with a new power washer & $4 to boot!
A couple of weeks ago I purchased two different baby gates at Toys-R-Us and kept the receipt since I wasn't sure if either would work. One was $20 and the other $67. Adam helped me with the gate, and we both decided the $20 one was not only fine, but a lot less difficult to install. So I took the $67 gate back to the store only to be told that my receipt was incomplete . . . for some reason only the date, a survey, & the total sale were printed on it. I told the clerk that it was all I had been given. She informed me that the rest of the receipt should have been attached . . . I agreed with this, but I attempted to convince her that it was all I had been given. She then said I could only have store credit instead of a refund since I did not have the receipt. I asked nicely to see the manager who did believe me and agreed to refund my money.
Round two . . .
Last Saturday I went to Grease Monkey for an oil change. I was asked if I wanted some deluxe service package, & I responded that I just wanted an oil change. I took a seat inside as instructed & in about two minutes I was informed that I needed new windshield wipers. I agreed to have them put on. A couple of minutes later I was asked if I wanted my transmission fluid cleaned or replaced or something like that. I repeated that I just wanted an oil change and now new wiper blades. It wasn't long before a mechanic came out to see if I wanted my tires rotated. I said no. Shortly someone brings me two filters from my car, shows me they are dirty, & tells me I really need to replace at least one of them. I agree to that & inform him that I cannot afford anything further. So my simple oil change cost me around $100. It might have been cheaper to just agree to the deluxe package in the first place!
Round three . . .
At the end of the summer two years ago I bought a power washer at Walmart for $88 so that I could wash & seal my deck. I have used this washer about three times, & yesterday the machine smoked and burned. I loaded it in the box and trotted out to Walmart customer service. Of course I did not have the receipt since the machine was nearly two years old; however, I do believe it should have lasted for more that three uses. Anyway, I was told this is an item Walmart no longer carries, & that they best they could do was to give me the toll free number for Black & Decker. People began lining up at customer service, & I wasn't budging. I told the clerk I did not want to wait weeks or months to get a replacement from Black & Decker since I was currently in the process of cleaning & sealing my deck. I calmly asked to see the manager. A guy behind me was giving me encouragement by telling me that his family had the same problem with the exact same washer. They had contacted Black & Decker & waited for months for it to be replaced. After some time the manager arrives & reiterates the store policy. I explain to him that I needed a replacement power washer, a refund, or store credit. He then agreed to let me replace it with $88 credit & explains that if I chose a replacement that exceeds $88 I will have to pay the difference. I tell him that I understand & thank him. I finally find a power washer for under $150 . . . it is $84 . . .& take it back to customer service. The clerk there then tells me that it has to exceed $88 to be exchanged. I tell her that I do not want to pay an addition $60+ to exchange it & that it's fine with me to do an even exchange . . . I will forfeit the $4. She is convinced that she cannot do this, but while she is giving me a hard time about it, the manager approaches. He tells her it is fine for me to exchange the $84 washer for the $88 washer & instructs her to refund the difference to me. So I come home a little happier with a new power washer & $4 to boot!
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